Welcome to Adlo.pk — Pakistan's trusted online store for groceries, health & beauty, fashion, electronics, baby care, home appliances, and more. Below are answers to the questions our customers ask most often. If you don't find what you're looking for, please feel free to contact us.
1. About Adlo.pk
Q1. What is Adlo.pk?
Adlo.pk is a Pakistan-based online shopping platform offering a wide range of products across multiple categories — including groceries, health & beauty, men's and women's fashion, mother & baby essentials, home & lifestyle, electronic accessories, TV & home appliances, phones & tablets, medical & nutrition, and pet care. We are committed to delivering authentic, high-quality products at competitive prices, right to your doorstep.
Q2. Are your products original and authentic?
Yes. We only deal in 100% authentic and genuine products. All items are imported directly from verified vendors and authorized brands. We do not sell counterfeit, copy, or replica products under any circumstances.
Q3. Where are you located and which areas do you serve?
We are based in Pakistan and ship nationwide to all major cities and towns across the country, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, and more.
2. Placing an Order
Q4. How do I place an order on Adlo.pk?
Placing an order is simple:
- Browse our categories or use the search bar to find your desired product.
- Click Add to Cart on the item you want.
- Once you're done shopping, go to your cart and click Checkout.
- Enter your shipping details and choose your preferred payment method.
- Confirm your order — you'll receive an order confirmation shortly after.
Q5. Do I need to create an account to place an order?
Creating an account is recommended but not always required. Registering allows you to track your orders, save your wishlist, view your order history, manage delivery addresses, and enjoy a faster checkout experience.
Q6. Can I modify or cancel my order after placing it?
Yes — orders can be modified or cancelled before they are dispatched. Please call us at +92 301 2465538 or reach out through our Contact page as soon as possible. Once an order has been shipped, it cannot be cancelled, but you may still return it under our return policy.
Q7. How do I know my order has been confirmed?
After placing your order, you will receive a confirmation via email and/or SMS. Our team may also call you to verify the order before dispatch.
3. Payment
Q8. What payment methods do you accept?
We offer multiple convenient payment options, including:
- Cash on Delivery (COD) — pay in cash when your order arrives.
- Bank Transfer — direct deposit to our official account.
- Debit/Credit Card (where available at checkout).
Q9. Is it safe to use my card on Adlo.pk?
Absolutely. All online transactions are processed through secure, encrypted payment gateways. We do not store your card details on our servers.
Q10. Will I be charged any extra fees?
The price displayed on the product page is the final price. Shipping charges (if any) are calculated at checkout based on your location. There are no hidden fees.
4. Shipping & Delivery
Q11. Do you offer free shipping?
Yes! We offer FREE delivery on all orders above Rs. 5,000. For orders below this amount, a nominal delivery fee is applied at checkout based on your location.
Q12. How long will my order take to arrive?
Standard delivery typically takes 2 to 5 business days, depending on your city and the availability of the product. Remote areas may take slightly longer. You will be notified once your order is dispatched.
Q13. How can I track my order?
Once your order is shipped, you'll receive tracking details via SMS or email. You can also log in to your account on Adlo.pk and view your order status under Order History.
Q14. What if I'm not home when my order arrives?
Our delivery partner will attempt to contact you on the phone number provided. If you're unavailable, they will reschedule the delivery. Please ensure your contact details are accurate at checkout.
5. Returns, Refunds & Exchanges
Q15. What is your return policy?
If you receive a product that is damaged, defective, expired, or different from what you ordered, you may request a return within 7 days of delivery. The item must be unused, in its original packaging, and accompanied by proof of purchase.
Q16. Which items are not eligible for return?
For health and hygiene reasons, the following items are non-returnable unless faulty:
- Opened or used cosmetics, perfumes, and personal care products.
- Innerwear, swimwear, and intimate apparel.
- Food items, groceries, and consumables (once opened).
- Items marked "Final Sale" or "Non-returnable."
Q17. How do I request a return?
You can initiate a return by:
- Logging into your account and selecting Returns from your dashboard, OR
- Calling us at +92 301 2465538, OR
- Filling out the return request form on our website.
Q18. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5 to 10 business days. The refund will be issued through your original payment method or as store credit, per your preference.
6. Account & Wishlist
Q19. How do I create an account?
Click Register at the top of any page, enter your name, email, phone number, and a password. You'll be ready to shop in under a minute.
Q20. I forgot my password — what should I do?
On the login page, click Forgot Password and enter your registered email. You'll receive a reset link to create a new password.
Q21. How does the Wishlist work?
The wishlist lets you save your favourite products for later. Simply click the heart icon on any product to add it to your wishlist. You'll need to be logged in to use this feature.
Q22. Can I compare products before buying?
Yes. Use the Compare option on product pages to compare features, prices, and specifications side-by-side and make a more informed choice.
7. Customer Support
Q23. How can I contact Adlo.pk customer service?
We're here to help. You can reach us through:
- Phone: +92 301 2465538
- Contact Form: adlo.pk/contact
- Social Media: Facebook, Instagram, Twitter, and YouTube
Q24. What are your customer service hours?
Our support team is available from Monday to Saturday, 9:00 AM to 7:00 PM (PKT). Messages received outside these hours will be responded to the next working day.
Q25. I have a complaint or suggestion. How can I share it?
We value your feedback. Please call our helpline or use the contact form to share your experience — our team takes every complaint seriously and works to resolve it as quickly as possible.
8. Other Common Questions
Q26. Do you offer gift certificates?
Yes! Gift certificates can be purchased from our website and gifted to friends or family. They can be used at checkout like cash.
Q27. Do you have an affiliate or referral program?
Yes — we run an affiliate program where you can earn commissions by referring customers. Visit the Affiliates page in your account section for details.
Q28. Do you offer discounts and special deals?
We regularly run sales, seasonal promotions, and bundle offers. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
Q29. Can I order in bulk or for a business?
Yes — for bulk or corporate orders, please contact us directly at +92 301 2465538 and our team will assist you with pricing and arrangements.
Q30. Is my personal information safe with Adlo.pk?
Absolutely. We respect your privacy and follow strict data protection practices. Your information is used only to process orders and improve your shopping experience. Please review our Privacy Policy for more details.
Still have questions?
Call us anytime at +92 301 2465538 or send us a message. Happy shopping with Adlo.pk!