Last Updated: 14 May 2026

At Adlo.pk ("we," "us," "our," or "Adlo"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website www.adlo.pk, create an account, place an order, or otherwise interact with our services.

By using Adlo.pk, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

1. Information We Collect

We collect information that helps us serve you better, process your orders, and improve your shopping experience. The types of information we collect include:

a) Personal Information You Provide

When you register, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Date of birth (optional)
• Gender (optional)
• Payment details (processed securely through third-party gateways — see Section 5)
• Login credentials (username and password)

b) Order & Transaction Information

• Products you've viewed, added to cart, or purchased
• Order history and preferences
• Returns, refunds, and complaint history
• Communications with our customer support team

c) Automatically Collected Information

When you browse our website, we automatically collect certain technical data, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the website
• Referring URL (the site that led you to us)
• Cookies and similar tracking data (see Section 7)

d) Information from Third Parties

We may receive information about you from:

• Social media platforms (if you log in or interact with us through Facebook, Google, etc.)
• Payment processors confirming successful transactions
• Courier partners updating delivery status
• Marketing or analytics service providers

2. How We Collect Information

We collect information through:

• Account registration and profile updates
• Order placement and checkout
• Customer support interactions (phone, email, contact form, chat)
• Newsletter signups and promotional opt-ins
• Cookies and tracking technologies when you visit our site
• Surveys, reviews, and feedback you choose to share
• Social media engagements with our official accounts

3. How We Use Your Information

We use your information for the following purposes:

• Processing and delivering your orders — including verifying details, arranging shipment, and handling returns.
• Communicating with you — sending order confirmations, delivery updates, customer service responses, and important notifications.
• Account management — creating and maintaining your account, securing your login, and managing preferences.
• Personalizing your experience — recommending products and showing relevant content based on your interests.
• Marketing & promotions — sending newsletters, offers, and updates (only if you've opted in; you can unsubscribe at any time).
• Improving our services — analyzing user behavior to enhance our website, product range, and customer experience.
• Preventing fraud and abuse — detecting suspicious activity, securing transactions, and complying with legal obligations.
• Legal compliance — meeting our obligations under applicable Pakistani laws and regulations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to anyone. However, we may share your information with trusted third parties strictly as needed to operate our business:

a) Service Providers

• Courier and logistics partners — to deliver your orders (e.g., TCS, M&P, Leopards, etc.).
• Payment gateways and banks — to securely process online payments.
• IT and hosting providers — to keep our website running.
• Marketing and analytics tools — to better understand customer behaviour (e.g., Google Analytics).

These service providers receive only the information necessary to perform their function and are required to maintain confidentiality.

b) Legal & Regulatory Requirements

We may disclose your information if required by law, court order, or government request — including under the Prevention of Electronic Crimes Act (PECA) 2016 and other applicable Pakistani laws — or where necessary to:

• Protect our legal rights and property
• Prevent fraud or financial crime
• Ensure the safety of our customers, staff, or the public

c) Business Transfers

If Adlo.pk is involved in a merger, acquisition, restructuring, or sale of assets, customer data may be transferred as part of that transaction. We will notify customers in advance of any such change.

5. Payment Security

• All online payments are processed through secure, encrypted payment gateways using industry-standard SSL technology.
• We do not store your full credit/debit card details on our servers.
• Cash on Delivery (COD) transactions are handled directly with our delivery partner at the time of receipt.

6. Data Security

We take the security of your personal information seriously and implement reasonable safeguards, including:

• SSL encryption for all data transmitted between your device and our servers.
• Secure servers and firewalls to protect stored data.
• Restricted access — only authorized personnel can access customer data, and only when necessary.
• Regular security audits and updates to our systems.

However, no method of data transmission or storage over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. Customers are encouraged to keep their account credentials confidential and to log out after using shared devices.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use our site.

Types of Cookies We Use:

• Essential cookies — necessary for basic site functions like login and checkout.
• Performance cookies — help us understand how visitors interact with our site (e.g., Google Analytics).
• Functional cookies — remember your preferences and settings.
• Marketing cookies — used to show you relevant promotions and ads (with your consent).

Managing Cookies:

You can disable or delete cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of the website.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with our legal, accounting, and regulatory obligations
• Resolve disputes and enforce our agreements

Once your data is no longer required, we will securely delete or anonymize it. If you'd like your account deleted, please contact us (see Section 15).

9. Your Rights

You have the following rights regarding your personal information:

• Right to Access — request a copy of the personal data we hold about you.
• Right to Correction — ask us to correct any inaccurate or incomplete data.
• Right to Deletion — request that we delete your account and personal data (subject to legal/contractual obligations).
• Right to Withdraw Consent — opt out of marketing communications or withdraw consent previously given.
• Right to Object — object to certain types of data processing.
• Right to Data Portability — request your data in a portable format where applicable.

To exercise any of these rights, please contact us at +92 301 2465538 or via our Contact page. We will respond to all valid requests within a reasonable timeframe.

10. Marketing Communications

If you've subscribed to our newsletter or opted in to promotional messages, you may receive emails or SMS about:

• New product launches
• Special offers, discounts, and sales
• Festive promotions
• Personalized recommendations

You can unsubscribe at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Replying STOP to a promotional SMS
• Contacting our customer support directly

Please note that even if you unsubscribe from marketing, you will still receive essential transactional messages (order confirmations, delivery updates, etc.).

11. Children's Privacy

Adlo.pk is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information without parental consent, please contact us so we can promptly delete it.

Parents and guardians may use Adlo.pk on behalf of their children, but the account must be registered and managed by an adult.

12. Third-Party Links

Our website may contain links to other websites — for example, social media platforms, courier tracking pages, or partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you through email, SMS, or a prominent notice on our website (for major changes).

We encourage you to review this page periodically. Your continued use of Adlo.pk after changes are posted constitutes acceptance of the revised policy.

14. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan, including (but not limited to) the Prevention of Electronic Crimes Act (PECA) 2016 and any other applicable data protection or consumer protection laws. Any disputes will fall under the exclusive jurisdiction of the courts of Karachi, Pakistan.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

• Phone: +92 301 2465538
• Website: www.adlo.pk
• Contact Form: adlo.pk/contact
• Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM (PKT)

We're committed to handling your personal information with care, transparency, and respect.

Your Privacy. Our Responsibility.

At Adlo.pk, we believe trust is built one interaction at a time. Thank you for choosing us — and for trusting us with your information.